TERMS OF SALE
Shipments within Greece are posted with ACS Courier.
"Delivery time is 1-2 working days for land destinations, 1-3 working days for island destinations and 1-5 working days for inaccessible destinations. Areas outside the boundaries of the main cities of the ACS network are designated inaccessible destinations , are defined in the official price list of ACS, and are listed on the website https://www.acscourier.net/en/pricelist.
* Delivery time refers to average delivery time in working days from the date of departure ‘’
Orders placed on business days and until 13:30, are shipped the same day if the products are available.
NORMAL SHIPMENTS (LOW VOLUME)
Shipping costs are 4 € for orders up to 2 Kg for all destinations except the inaccessible areas. Each additional kilo is charged with an additional shipping cost of € 1.00.
For inaccessible areas the shipping costs are set at € 6 for orders up to 2 Kg.
Every extra kilo is charged with additional shipping cost € 1.00.
Free Shipping is valid for purchases worth € 40 and over.
There is no possibility of prior telephone information with the Courier for the exact delivery time.
In case of delivery delay of your shipment, the Courier will contact you so that they can be made
the necessary arrangements.
AVAILABILITY - ORDER DELIVERY TIME
By Availability we mean the time that will elapse between the sending of your order until the time when your order will be received.
We will contact you immediately if any items from your order are not available.
There are some cases where the stock may have been depleted.
All orders placed on weekdays and until 13:30 are sent the same day. Orders placed from Saturday noon to Sunday night are processed from Monday morning. The delivery time of your order is from 1-5 working days depending on the delivery area.
If in any case due to force majeure (such as bad weather, strikes) it is not possible to complete the delivery of your order within the predetermined period, for which we have committed, we will contact you to ask regards the completion of your order.
Our company has absolutely no responsibility for possible damages that may occur to customers from non-execution of an order. In addition, our online store has reservations about the delivery time of orders in cases of force majeure or when the goods of the order are not available from the respective supplier. In these cases, our online store takes care of your information.
Sometimes parcels are returned to us because for various reasons they were not delivered. When a parcel that has already been paid is returned to us, we credit the customer's account (along with shipping costs). The customer will be informed about the return of the parcel in order to let us know if he wishes to send it again. Possible reasons why a parcel may not be delivered are the following:
Wrong address. Please be sure and double check that the full address you enter in our online store is correct.
Other management problems. Sometimes the label may be corrupted during the transfer process and not be readable by the carrier. Other times the carrier may leave the parcel in the wrong direction.
WITHDRAWAL - PRODUCT RETURNS
Returns are accepted only in case of defective product or incorrect shipment and if the returned products are in the same condition in which the customer received them, i.e. without being unsealed or their packaging has been tampered together with the relevant retail receipt or invoice. To avoid inconvenience, it is good for the customer to check carefully at the time of delivery of the order, the condition of the products sold and their packaging intact, in order to identify any obvious defects (eg wrong type, etc.).
In case you want to return the products you bought through www.granespresso.gr, the address to which the products must be sent for return is: Efpiias and Agiou Orous, Corinth, PC: 20 131 mandatory together with the retail receipt sales or the invoice that accompanied them.
In case the return of all or part of the value of your order is required, the refund is made in the same way as the payment was made.
In case of Cash on Delivery, you are required to inform us with a bank account
(Name of Beneficiary, Bank, IBAN Account), so that we can deposit it there.
The information can be made either by phone (t. +30 27410 71080) or via email (firstname.lastname@example.org).
Allow us 5 (five) working days for a refund, from the day of receipt of the returned product.
We recommend that you keep a copy of the shipping document from the courier and the document purchase of returned products until we process your refund.